There are several "Send Status" messages that let you know the state of your www.cddvdfulfillment.com orders.
Sent
The disc was made, postage was printed, and the package was shipped on the Send Date. In some situations, if we miss the postal deadline, the package will be shipped on the day after the Send Date.
Will be Sent
Same as "Sent" status, but because of the time the order came in, the send date is in the future. Usually this means tomorrow.
Waiting for Burn Test Verification
If this is a new project, or you've refreshed the project, we have to test the burn process. You do not have to do anything. We may take a day or two to finish the process, and you will be instructed via email if there is anything we need you to do.
No discs will be mailed during this "Waiting for Burn Test Verification" because we're testing the discs. Once they are confirmed ok, all customer orders will be made and sent as soon as possible..
Not made or sent. Failed Order
There was a problem with this order. Some required data was missing. There is no way to edit this order. Please submit a new order.
Not made or sent. Test Order
Test orders are not meant to test the burn process. Rather, they help you test our system. Many people test their integration with our order server by sending test orders. Test orders never cause any discs to be made. To order a proof copy for yourself, login, click the order button, and submit a "Production" order using your address information.
On Hold - Payment Required
You have reached your account credit limit or your last payment was over 45 days ago. Login, scroll down, and click the billing or invoice button to pay by credit card or paypal. Once payment is made, orders on "Hold" will be released to the production mode and processed. There may be times that you place an order, you are below your credit limit, but the order still goes on "hold". This is because your last payment was over 45 days ago. For infrequent users, our system behaves like a "pay as you go" system. The credit limit serves only as a convenience so you can avoid making a payment for each and every order. Most other fulfillment company systems bill you for each and every order at order time.
In line to be made and shipped
This means we have not yet finished making the product, and we have not yet printed postage. During this state, you have about 15 minutes to delete the order if you made a mistake. If postage has not been printed, you may modify the address since the postage label has not been printed either. You can not change quantity or delete multi-project orders (We plan to add this ability in the future).
[Tracking] Link
If you see a [tracking] link in the sent column, it means some form of package tracking is available. If you do NOT see the link, it means we have not sent it yet, or no tracking is available.
It may take up to 36 hours for the post office to update the tracking information (scan it into their system)! The message "The tracking information for this item was received by the US Postal Service at x:xx PM on 0x/x/201x, but the item has not yet been scanned in the mailstream.". This means the post office knows we printed postage, but have not yet scanned it into their system. The post office usually already has the package at this point, but has not yet scanned it.
Tracking is available in only these situations:
Domestic Addresses:
1) Standard shipping with delivery confirmation. This is only allowed for packages (bubble mailers or heavier). The post office does not allow delivery confirmation for lightweight 1oz mailers.
2) Priority or Express. Express mail is the ONLY true point to point tracking. Priority ONLY gives you confirmation when the delivery occurs (the package was delivered).
International Addresses:
1) Express mail. Standard and Priority do NOT offer tracking for International shipments. If you need tracking, send it Express mail. Express mail rates are very similar to UPS or FedEx international rates.
